NEW RIGHTS OF CONSUMERS UNDER CONSUMER PROTECTION

The Consumer Protection Act, 2019, is a comprehensive legislation in India that aims to strengthen consumer rights and provide a more effective mechanism for consumer protection. The Act introduces several new rights for consumers to ensure fair treatment and quick resolution of their grievances. Here are some key rights granted to consumers under the latest Consumer Protection Act:

Right to Information:

• Consumers have the right to be informed about the quality, quantity, potency, purity, standard, and price of goods or services. The Act emphasizes the importance of clear and transparent information to enable consumers to make informed decisions.

Right to Safety:

• Consumers have the right to be protected against the marketing of goods and services that are hazardous to life and property. The Act emphasizes the safety of products and services, and manufacturers are held accountable for any defects that may cause harm.

Right to Choose:

• Consumers have the right to choose from a variety of goods and services at competitive prices. Unfair or restrictive trade practices that limit consumer choices are discouraged by the Act.

Right to be Heard:

• Consumers have the right to be heard and to seek redressal for their grievances. The Act establishes Consumer Disputes Redressal Commissions at the district, state, and national levels to address consumer complaints.

Right to Seek Redressal:

• Consumers have the right to seek redressal against unfair trade practices or restrictive trade practices. They can file complaints with the appropriate Consumer Disputes Redressal Commission for resolution.

Right to Consumer Education:

• Consumers have the right to be educated about their rights and responsibilities. The Act emphasizes the importance of consumer awareness and education to empower consumers in making informed choices.

Right to Fair and Equitable Treatment:

• Consumers have the right to be treated fairly and with respect. Unfair or deceptive practices are prohibited, and consumers are entitled to fair treatment in the marketplace.

Right to Compensation:

• Consumers have the right to seek compensation for any loss or injury suffered due to defective goods or deficient services. The Act provides mechanisms for consumers to claim compensation for damages.

Right to Protection Against Unfair Trade Practices:

• Consumers are protected against unfair trade practices, such as false advertising, misleading claims, and deceptive practices. The Act aims to ensure fair competition and prevent practices that may harm consumers.

Right to Data Protection:

• The Act recognizes the importance of protecting consumers’ data and empowers them to exercise control over their personal information. Data protection is increasingly crucial in the context of online transactions and e-commerce.

The Consumer Protection Act, 2019, empowers consumers and aims to create a more responsive and accountable framework for addressing consumer grievances. Consumers are encouraged to be aware of their rights and take advantage of the mechanisms provided by the Act to seek redressal when needed.